Hospitality Industry Reeling as it Reboots
In the wake of 2020, a combination of dramatic industry-wide shutdowns and sudden changes in consumer buying behaviors proves the broken global supply chain will continue to serve as a major hurdle to businesses as they begin to emerge from the shadows of the pandemic.
The hospitality platform is feeling significant pain as a good deal of the segment comes back online simultaneously.
Our interconnected gears are broken and every integral part of what makes our model successful has been adversely impacted. The availability of labor for our industry is only part of the story, labor shortages at the food producer levels as well as freight suppliers has stretched a beleaguered restart for the whole of the hospitality field. Shipping delays in equipment, bottlenecks in deliveries and other factors have forced restauranteurs and hospitality providers to nimbly adapt.
As we work with our clients to implement quality return-to-work plans, here is how we’re committing to continue delivering outstanding, seamless service to our guests:
Keep Lines of Communication Open
When it comes to solving the supply chain issues, communication is key.
We’re in constant communications with wholesale purveyors, food suppliers, local farms, and other partners to ensure we have a clear picture about the current quality of products, adjustments to costs, delivery schedules and delays, and minimum order requirements and react accordingly. We are engaging all suppliers that have the ability to take on our business, as well as opening order guides where necessary.
And the lines of communication don’t stop there. We believe in full transparency with our clients. By communicating anticipated changes to food costs, changes in menus and offerings, and solving the staffing puzzle we can continue to keep our quality of service intact.
Adapt to Change
Talent gaps across the supply chain have created an even higher dependency on the workforce overall. To ensure our associates are prepared to deliver on our Platinum Service® standards, we’ve revamped our onboarding process and reinvigorated our training programs. Putting our people first and continuing to focus on quality training has allowed us to find new ways of working collaboratively.
We understand that in addition to supply chain issues, there are numerous challenges the many industries we serve are facing after the last two years of chaos. By working with our clients and other industry leaders to best understand the return-to-work goals of each client, we can customize our approach and pivot our services to support each business and their needs as they change.
Keep to Your Values
FLIK Hospitality Group believes in great food, great service, and great people. Our values, no matter what issues we face in the supply chain, remain unwavering.
As a result of shipping delays and ingredient availability, some menus may be more condensed, but our commitment to providing high quality, delicious, nutritious food remains a priority. Whether in our cafes and catering, through our digital platforms, and here on our blog, our wellness-first approach to food continues to support sustainable, local, food purchasing.
Finally, we know access to the essential tools and talent is a prerequisite to running our business, we are focused on sustainable solutions to support our clients in everyway possible. Please continue to communicate your challenges, we are trying every way possible to leverage your needs and concerns as you attempt to provide the best services possible.
Above all stay safe.
By Scott Davis, CEO of FLIK Hospitality Group
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At FLIK Hospitality Group we believe in great food, great service, and great people. Our wellness first approach ensures our food supports healthy and delicious choices, specially curated by our team of culinary experts and registered dietitians. At FLIK, we believe in seasonality in sourcing our ingredients and providing a customized approach to the culinary and hospitality needs of each client. Our dedication to providing quality hospitality service is unparalleled in the industry.
Have feedback or questions for our team? Email us at flikblog@compass-usa.com.
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